The Hassle Free Clinic is dedicated to providing ongoing sexual health care during the COVID-19 pandemic. Over the last few weeks, we have taken several steps to optimize the health and safety of our patients, volunteers, and staff. We will continue to monitor the situation daily and will amend our operations as necessary to maintain our high standards of patient-centred care, public health, and community safety. We ask that you read all of the information on our website before booking an appointment and continue to check back with us regularly as our clinic operations may change from day to day.

What is Hassle Free Clinic doing to prevent community spread of COVID-19?

The Hassle Free Clinic is dedicated to the safety of its patients, staff, and volunteers during the COVID-19 pandemic and is supporting clinical activities that maintain our essential services while reducing the likelihood of COVID-19 spread. We have taken the following measures to ensure patient care is maintained and patient and staff safety is a priority:

  1. It is MANDATORY to wear a face mask, or any face covering if you are coming to Hassle Free (under The Mandatory Mask or Face Covering Bylaw)
  2. Reduced clinic services and hours which reduces patient-patient and patient-staff proximity and interactions
  3. Screening for respiratory illness and fever on the phone and at the door of the clinic; only those who screen negative to all our questions and who have no fever will be allowed into clinic
  4. Twice daily full clinic cleaning with antiviral products
  5. Cleaning of waiting area, bathrooms, and physician exam rooms between every patient with antiviral products
  6. All staff are required to wear loop surgical masks in all patient areas

If you would like further information on COVID-19, please visit COVID-19 General Information.

Is it safe to come to Hassle Free Clinic during the COVID-19 pandemic?

The best way to prevent yourself from being infected with COVID-19 is to avoid all non-essential travel/outings from your home, avoid social gatherings, practice social distancing, practice proper hand hygiene, avoid touching your face, and cleanse all home and vehicle surfaces with an antiviral cleanser on a regular basis. By walking/commuting/driving to Hassle Free Clinic and maintaining your distance from others, you have a very low risk of contracting the virus. Hassle Free Clinic, with its enhanced cleaning and distancing policies in place, is also a fairly low risk environment for contracting COVID-19. Despite this, there is always a risk for contracting COVID-19 when you are exposed to others/leave your home. If you meet our in-person eligibility criteria, we have deemed your visit essential and likely to be low risk of contracting/transmitting COVID-19, but the ultimate decision to attend clinic is up to you. If you are still worried about COVID-19 exposure, we now have a virtual care clinic which you may be eligible for to reduce your exposure to others.

Other resources:

If you believe you may have COVID-19, you may use the online self-assessment tool at https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment for further direction.

You can always contact Toronto Public Health to discuss any of your COVID-19 concerns at 416-338-7600 during business hours, or 311 after hours, or Telehealth Ontario at 1-866-797-0000 24 hours a day.

For reliable, updated, and useful information on COVID-19 statistics, safety information, and how the Ministry of Health is managing the pandemic, please visit https://www.ontario.ca/page/2019-novel-coronavirus.