What languages are spoken at the Men/trans clinic?
English is the predominant language spoken at the men/trans clinic. However, several staff and volunteers understand other languages also. Depending on who is working when you call there may be someone available who can talk to you in one of the following languages: French, Gujurati, Hindi, Italian, Spanish, Ukrainian, Urdu and ASL.
Do I need an Ontario health card?
No. We will not turn anyone away because he has no health card, though if you do have one we would rather you use it unless you have come for HIV testing; no health card number is taken for anonymous HIV testing.
Without a health card number the clinic cannot bill the province. If you forget your card when you come to the clinic for the first time, we would appreciate it if you called us later with the number.
Does the clinic provide any services other than STI testing and treatment?
The clinic has a variety of programs and services that deal with sexual health. We do not provide the same services as a standard walk-in medical clinic or a hospital emergency room.
I’ve noticed that some people seem to get seen right away while others have to wait. What’s going on?
People are not always seen in the order they arrive for two reasons:
- Not everyone comes to the clinic for the same reason. Some come to see a doctor, others for HIV testing, and still others to get the results of tests already done.
- The clinic’s medical team includes doctors, nurses, clinicians and HIV counsellors, each with different training and responsibilities.
The clinic’s policy is to make sure everyone is seen as quickly as possible by finding the best match between the client and the clinic’s team members, even if, as sometimes happens, clients are seen in a different order than they arrive.
Is the clinic accessible to wheelchairs?
Yes. The clinic is on the second floor but we now have an elevator.
When should I call the clinic if I need to speak to a real live human being?
To speak to a person, call when the men/trans clinic is open. If you call at other times you will hear a recorded message. If you get a recorded message during open hours it means we are too busy to get to the phone. We try our best to answer every call right away, but our walk-in clients are always our first priority. Please call again in a few minutes.
Are my test results sent to my regular doctor?
No. Neither your doctor nor anyone else is notified. Any records made as a result of your visit to the clinic are confidential. Your test results stay in your file and your file stays in the clinic. Of course, if you want copies of any of your test results we can easily supply them.