What languages are spoken at the women/trans clinic?
We primarily provide services in English at the women/trans clinic. However, several staff and volunteers speak additional languages. Depending on who is working when you call there may be someone who can talk to you in one of the following languages: French, Spanish, Cantonese, Mandarin, Taiwanese and Japanese.
Do I need an Ontario health card?
No; however, if you do have one, providing your health card number will allow us to order additional tests or refer you to a specialist if necessary.
All of our HIV tests are anonymous and therefore we will never ask for a health card number.
How much do you charge for your services?
All of our services are provided for free.
Does the clinic provide any services other than sexual and reproductive health services?
The clinic has a variety of programs and services that deal with sexual health. We do not provide other health services that you may receive at a standard walk-in medical clinic or a hospital emergency room.
I’ve noticed that some people seem to get seen right away while others have to wait. What’s going on?
People are not always seen in the order they arrive for several reasons:
- Not everyone comes to the clinic for the same reason. Some come to see a doctor, while others are booked with a counselor. Some may also be here to pick up test results.
- Some people have a booked appointment while others are seen on a first-come-first-served drop-in basis.
- The clinic’s medical team includes doctors and counsellors, each with different training and responsibilities. The doctors see clients for infection checks, genital wart treatments, pap smears, birth control renewal, and other gynecological concerns. The counsellors see clients for anonymous HIV testing, STI counselling, birth control options and new birth control starts, pregnancy tests and decisions counselling, etc. To see the complete list of services, please visit our Programs & Services page.
The clinic’s policy is to make sure everyone is seen as quickly as possible by finding the best match between the client and the clinic’s team members, even if, as sometimes happens, clients are seen in a different order than they arrive.
Is the clinic wheelchair accessible?
Yes. The clinic is on the second floor but we have an elevator at our accessible entrance.
When should I call the clinic if I need to speak to a real live human being?
To speak to a staff person, please call during clinic hours. If you call at other times you will hear a recorded message. If you get a recorded message during open hours, it unfortunately means we are too busy to answer the phone. While we try our best to answer every call right away, our walk-in clients are always our first priority. Please call again in a few minutes.
I want to make an appointment but your phone has been busy for ages—can I make an appointment over the internet instead?
Sorry, we are unable to take appointments via the internet. Please try calling in the later portions of the clinic hours as our phone lines tend to be quieter by then.
Are my test results sent to my regular doctor?
No. Your doctor is not notified of any testing done at our clinic. Any records made as a result of your visit to the clinic are confidential. Your test results stay in your file which stays in the clinic. If you would like copies of any of your test results, we can provide them to you – please come in with a photo ID.
Does the clinic do abortions?
No, we do not provide abortions. However, we can provide pregnancy testing, abortion referrals, pre-abortion check-ups, post-abortion follow-up, and supportive counselling. If you need information on where to go for an abortion, you can call us or click on our abortion link.